Privacy Policy
Last Updated: March 20, 2025
1. Introduction
At Vamos, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. Please read this policy carefully.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, such as:
- Name, email address, and phone number
- Account login credentials
- Profile information (including your skill level, playing preferences)
- Booking and payment information
- Communications you send to us
2.2 Usage Information
We automatically collect certain information about your device and how you interact with our app, including:
- Device information (such as your mobile device ID, model, and operating system)
- Log information (such as access times, pages viewed, and app crashes)
- Location information (with your permission)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Connect players, coaches, and clubs
- Send transactional messages and updates about games, bookings, or events
- Respond to comments, questions, and customer service requests
- Analyze usage patterns to improve user experience
- Protect against fraudulent, unauthorized, or illegal activity
4. Sharing of Information
We may share your personal information with:
- Other users (such as when you participate in matches or events)
- Service providers who perform services on our behalf
- Business partners (with your consent)
- Legal authorities when required by law or to protect rights
5. Data Security
We implement appropriate security measures to protect your personal information. However, no internet or electronic storage system is 100% secure, and we cannot guarantee absolute security.
6. Your Choices
You can:
- Update or correct your account information
- Opt-out of marketing communications
- Disable location permissions through your device settings
- Request deletion of your personal data (subject to legal retention requirements)
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
privacy@vamospadel.co.za